I offer 15 days “no question asked” returns, but if something is not working with your product, don’t panic, you are covered. You have a warranty of 1 year against factory defects, but even after that period I am offering free repairs/replacement for as long as I have the parts available to do it for that product, only shipping charges must be paid. Pleae, ask before sending the goods.
Please follow this instructions carefully, as doing it will ensure the process will be as cheap and fast as possible.
- Please send only the product with the issue.
- If the returning item is the Ironclad, please, send the main board and all the bridges necessary for the assembly, also send the backplate and screws, cables and standoffs in case repair is not possible and a replacement is the only solution.
- Include a sheet of paper inside the package with your order number or the e-mail address you used to place the order.
When shipping the item, please, ALWAYS declare the package with a low value at customs declaration form, $15 for an Ironclad, $7 for other small accessories, and mark the contents as “Returning goods for repair” or if that is not an available option choose “Gift”. Failing to do so will carry extra taxes to be paid before collecting the package, which the customer will have to satisfy later.
Send the package signed and tracked, preferably using your national posts company if you are from outside the European Union, as using express private companies is much more expensive, usually require extra paperwork, and there might be additional charges for customs processing, but if you want to use them, you are free to do so as long as you assume the cost.
Destination address:
Roberto Merino Coderque
Dr. Medina Olmos 1, Bajo
18015, Granada
SPAIN
+34670104017As soon as it is received it will be processed/repaired as quick as possible and sent back to you.
Sorry for any inconvenience, you will be enjoying your purchase again in no time.